Refund policy
Returns & Refunds (Right of Withdrawal under Swiss Law)
Welcome to the information page on returns and refunds at Hi-Rice AG.
Here you will find all important points — clearly explained and in accordance with the provisions of the Swiss Code of Obligations (OR).
1) Your Rights at a Glance
Returns and Exchanges:
Under Swiss law, there is generally no statutory right of withdrawal for online purchases unless the seller grants it voluntarily.
Hi-Rice AG voluntarily offers you a 14-day return policy.
Start of the Period:
The period begins on the day you — or a third party designated by you who is not the carrier — take possession of the goods.
Notice of Return:
Please notify us in writing by email or letter within 14 days of receiving the goods if you wish to withdraw from the purchase.
Refund:
After receiving the returned goods, we will refund all payments, including the cost of the least expensive standard delivery, within 14 days.
The refund will be made using the same payment method as your original payment, unless otherwise agreed.
Return of Goods:
Send or hand over the goods within 14 days after notifying us of your withdrawal.
Return Shipping Costs:
The cost of return shipping is borne by you, the customer.
Value Reduction:
You are only liable for any reduction in value of the goods resulting from handling beyond what is necessary to inspect their condition.
Return label: Included in the package, free.
Restocking fees: No charge.
Policy URL: https://hi-rice.swiss/policies/refund-policy
2) Step-by-Step: How to Return Your Order
1. Decision:
Check whether the 14-day period has been observed.
2. Notification:
Contact us by email or letter (contact details below) and clearly state your withdrawal in writing.
3. Packaging & Return:
Send the goods well packaged within 14 days of notification to the address below.
Please keep the shipping receipt as proof.
4. Refund:
Upon receipt of the goods or proof of dispatch, a refund will be issued within 14 days via the original payment method.
Tip:
Include your order number and contact details with your return — this helps us process it faster.
3) Conditions & Exceptions
Voluntary Policy:
The 14-day return policy is a goodwill gesture by Hi-Rice AG and not legally required.
Shipping Costs:
Only the cost of the least expensive standard shipping will be refunded.
If you choose a more expensive delivery method, the additional costs will not be reimbursed.
Condition of Goods:
Goods must be unopened or in new condition.
Opened or used food products cannot be returned for hygienic reasons.
Exceptions:
Custom-made or personalized products are excluded from return.
Deadlines:
Both the notice of return and the return shipment must occur within 14 days.
Legal Notice:
This return policy supplements but does not replace your statutory warranty rights under Art. 197 et seq. OR.
4) Frequently Asked Questions (FAQ)
Do I have a legal right of return as a Swiss customer?
No, Swiss law does not provide a statutory right of withdrawal. Hi-Rice offers this return policy voluntarily.
How long do I have to return an item?
14 days from the date of receipt.
How do I notify you of my return?
By email or letter with a clear statement (see contact details below).
Who pays for return shipping?
The customer bears the return shipping costs.
When will I receive my refund?
Within 14 days of receiving the return or proof of dispatch.
Which delivery costs are refunded?
Only the standard delivery costs.
More expensive shipping options are not fully refunded.
Which payment method will be used?
The same payment method used for your original purchase.
Which products cannot be returned?
Food items, opened packages, personalized products, and custom-made goods.
What if the goods are damaged or used?
In such cases, a deduction for depreciation may apply, or the return may be refused.
5) Contact & Return Address
Hi-Rice AG
Blegistrasse 11B
CH-6340 Baar
Phone: +41 41 501 58 33
Email: info@hi-rice.swiss
Please include your order number and contact details with every return.
6) Legal Notice
This returns and refund policy is based on the Swiss Code of Obligations (OR).
It applies exclusively to purchases made through hi-rice.swiss.
Subject to change; the current version published on our website is binding.
Last updated: 19 October 2025